Switzerland lags Europe in e-governance

Swiss citizens still have to deal with more paperwork when dealing with the authorities than other European countries. Keystone

Switzerland’s slow progress in establishing a nationwide electronic identity system and digitising postal services means it lags behind other European countries in terms of e-governance, according to a European Commission comparison study.

This content was published on November 22, 2018 - 17:02

The EC survey examined key areas of e-governance including user-friendliness, transparency, cross-border mobility for the population and companies and basic services. The conclusion was that while progress is being made, Switzerland is in the slow lane of the 34 countries surveyed.

Switzerland did pick up positive marks for improving performance is some areas but was let down by a lack of progress in others, the Swiss authorities admitted on Thursday.

Most notably, Switzerland is still setting up the basic infrastructure and legal framework for a national e-ID system, the report found.

Digital postal services were also behind other European countries, with little electronic transmission of information and documents between the state and citizens or companies.

The e-governance survey, conducted by German research group fortiss, found that the proportion of the Swiss population using e-government services had fallen from 58% in 2012 to 55% in 2018.

Articles in this story

In compliance with the JTI standards

In compliance with the JTI standards

More: SWI certified by the Journalism Trust Initiative

You can find an overview of ongoing debates with our journalists here. Please join us!

If you want to start a conversation about a topic raised in this article or want to report factual errors, email us at

Sort by

Change your password

Do you really want to delete your profile?

Your subscription could not be saved. Please try again.
Almost finished... We need to confirm your email address. To complete the subscription process, please click the link in the email we just sent you.

Discover our weekly must-reads for free!

Sign up to get our top stories straight into your mailbox.

The SBC Privacy Policy provides additional information on how your data is processed.